Tuesday, 30 September 2008

My Day Job

I have a day job, as a Senior Development Officer (something like System Analyst) in an IT department of a global bank. I have just switched my role recently, which is production support on a global custody system.

Apart from answering users queries, fixing production problems etc, I was given a mission with this new role. I have to find out ways to minimize our support cost. In another word, I need to streamline the support process, try to work out a support model which needs less effort.

I was given this mission mostly because the poor economy. Our budget was cut this year, 1,100 people were laid off globally. Our business likely prefer cutting the support cost and using the money to add more features to our system.

I am trying to study any improvements on our current support mode, hope I can complete this mission. Otherwise, I may be the next one to be laid off :P

5 comments:

Tulip's Talking said...

Wow, I can barely understand what you told us about your job never mind doing it! Too bad for those who lost there jobs. There is a lot of that going on these days.

So at 7 a.m. EST in the US, what time is it in Hong Kong? Has things changed since the hand over of your country?

Happy to have you on the team, looks like you will be able to keep up with us etsyBlogger ROCKERS!

~Lily

Cards By Jenna said...

Sounds like you have a lot of work on your plate! So sad that so many people have lost their jobs. Hopefully the economy will get off the ground soon.

joeyandaleethea said...

Ooh sounds very geeky. I love it! But so sorry to hear about those who were laid off. Good luck to you on the process streamlining. And remember, when in doubt...blame it on user error! hehe.

Jen said...

So fascinating to learn about what folks do! Thanks for sharing and best of luck to you in this economy....

storybeader said...

So, do you know all the ins and outs of computers and how they live? That sounds like a high pressured job at the moment.